Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General

Type of travel visa
  • 1 month – single entry
  • 3 months – single entry
  • 1 month – multiple entry
  • 3 months – multiple entry
  • 1 year multiple entry
Africa

Algeria

Visa required

Angola

Visa required

Benin

Visa required

Botswana

Visa required

Burkina Faso

Visa required

Burundi

Visa required

Cameroon

Visa required

Cape Verde

Visa required

Central African Republic

Visa required

Chad

Visa required

Comoros

Visa required

Congo

Visa required

Djibouti

Visa required

Egypt

Visa required

Equatorial Guinea

Visa required

Eritrea

Visa required

Ethiopia

Visa required

Gabon

Visa required

Gambia

Visa required

Ghana

Visa required

Guinea

Visa required

Ivory Coast

Visa required

Kenya

Visa required

Lesotho

Visa required

Liberia

Visa required

Libya

Visa required

Madagascar

Visa required

Malawi

Visa required

Mali

Visa required

Mauritania

Visa required

Mauritius

Visa required

Mayotte

Visa required

Morocco

Visa required

Mozambique

Visa required

Namibia

Visa required

Niger

Visa required

Nigeria

Visa required

Reunion

Visa required

Rwanda

Visa required

Sao Tome and Principe

Visa required

Senegal

Visa required

Seychelles

Visa required

Sierra Leone

Visa required

Somalia

Visa required

South Africa

Visa required

Sudan

Visa required

Swaziland

Visa required

Tanzania

Visa required

Togo

Visa required

Tunisia

Visa required

Uganda

Visa required

Zambia

Visa required

Zimbabwe

Visa required

Arctic Region

Greenland

Visa required

Iceland

Visa required

Asia

Armenia

Visa required

 

Azerbaijan

Visa required

 

Bangladesh

Visa required

 

Bhutan

Visa required

 

Brunei

Visa not required

14 days

Cambodia

Visa required

 

China

Visa required

 

Christmas Island

Visa required

 

Cocos

Visa required

 

East Timor

Visa required

 

Georgia

Visa required

 

Hong Kong

Visa required

 

India

Visa required

 

Indonesia

Visa not required

30 days

Japan

Visa not required

15 days

Kazakhstan

Visa required

 

Kyrgyzstan

Visa required

 

Laos

Visa not required

30 days

Malaysia

Visa not required

30 days

Maldives

Visa required

 

Mongolia

Visa required

 

Myanmar

Visa not required

14 days

Nepal

Visa required

 

North Korea

Visa required

 

Pakistan

Visa required

 

Philippines

Visa not required

21 days

Singapore

Visa not required

30 days

South Korea

Visa not required

15 days

Sri Lanka

Visa required

 

Tajikistan

Visa required

 

Thailand

Visa not required

30 days

Turkmenistan

Visa required

 

Uzbekistan

Visa required

 
Central America and Caribbean

Anguilla

Visa required

Antigua and Barbuda

Visa required

Aruba

Visa required

Bahamas

Visa required

Barbados

Visa required

Belize

Visa required

British Virgin Islands

Visa required

Cayman Islands

Visa required

Costa Rica

Visa required

Cuba

Visa required

Dominica

Visa required

Dominican Republic

Visa required

El Salvador

Visa required

Grenada

Visa required

Guadeloupe

Visa required

Guatemala

Visa required

Haiti

Visa required

Honduras

Visa required

Jamaica

Visa required

Martinique

Visa required

Montserrat

Visa required

Netherlands Antilles

Visa required

Nicaragua

Visa required

Panama

Visa required

Puerto Rico

Visa required

Saint Kitts and Nevis

Visa required

Saint Lucia

Visa required

Saint Vincent and the Grenadines

Visa required

Trinidad and Tobago

Visa required

Turks and Caicos islands

Visa required

Virgin Islands

Visa required

Europe

Andorra

Visa required

 

Austria

Visa required

 

Belarus

Visa not required

15 days

Belgium

Visa required

 

Bosnia and Herzegovina

Visa required

 

Bulgaria

Visa required

 

Croatia

Visa required

 

Czech Republic

Visa required

 

Denmark

Visa not required

15 days

Estonia

Visa required

 

Faroe Islands

Visa required

 

Finland

Visa not required

15 days

France

Visa not required

15 days

Germany

Visa not required

15 days

Gibraltar

Visa required

 

Greece

Visa required

 

Hungary

Visa required

 

Ireland

Visa required

 

Italy

Visa not required

15 days

Latvia

Visa required

 

Liechtenstein

Visa required

 

Lithuania

Visa required

 

Luxembourg

Visa required

 

Macedonia

Visa required

 

Malta

Visa required

 

Moldova

Visa required

 

Monaco

Visa required

 

Montenegro

Visa required

 

Netherlands

Visa required

 

Norway

Visa not required

15 days

Palestine

Visa required

 

Poland

Visa required

 

Portugal

Visa required

 

Romania

Visa required

 

Russia

Visa not required

15 days

San Marino

Visa required

 

Scotland

Visa required

 

Serbia

Visa required

 

Slovakia

Visa required

 

Slovenia

Visa required

 

Spain

Visa not required

15 days

Sweden

Visa not required

15 days

Switzerland

Visa required

 

Ukraine

Visa required

 

United Kingdom

Visa not required

15 days

Middle east

Bahrain

Visa required

Cyprus

Visa required

Iran

Visa required

Iraq

Visa required

Israel

Visa required

Jordan

Visa required

Kuwait

Visa required

Lebanon

Visa required

Oman

Visa required

Qatar

Visa required

Saudi Arabia

Visa required

Syria

Visa required

Turkey

Visa required

United Arab Emirates

Visa required

Yemen

Visa required

North America

Bermuda

Visa required

Canada

Visa required

Mexico

Visa required

United States

Visa required

Oceania

American Samoa

Visa required

Australia

Visa required

Cook Islands

Visa required

Fiji

Visa required

French Polynesia

Visa required

Guam

Visa required

Kiribati

Visa required

Marshall Islands

Visa required

Micronesia

Visa required

Nauru

Visa required

New Caledonia

Visa required

New Zealand

Visa required

Niue

Visa required

Northern Mariana Islands

Visa required

Palau

Visa required

Papua New Guinea

Visa required

Samoa

Visa required

Solomon Islands

Visa required

Tonga

Visa required

Tuvalu

Visa required

Vanuatu

Visa required

Wallis and Futuna Islands

Visa required

South America

Argentina

Visa required

Bolivia

Visa required

Brazil

Visa required

Chile

Visa required

Colombia

Visa required

Ecuador

Visa required

Falkland Islands

Visa required

French Guiana

Visa required

Guyana

Visa required

Paraguay

Visa required

Peru

Visa required

Suriname

Visa required

Uruguay

Visa required

Venezuela

Visa required

Application procedures

How to apply for a Vietnam visa on arrival

Vietnam visa on arrival is an alternative way to get your visa to Vietnam, it is quick and simple. All you need to do is to apply for an approval letter online to get the visa stamp when you arrive.

In brief:

Visa on arrival is applicable to air travel only, for travellers arriving by air to Hanoi, Ho Chi Minh city, Da Nang, Nha Trang and Hai Phong airports.

Just remember: Before applying for a visa approval letter, please check your passport to make sure it is valid for at least 6 months at your date of arrival in Vietnam. Here are four steps to apply for a visa on arrival:

  1. Apply & pay
  2. Get the visa approval letter by email in 3 working days
  3. Prepare all required documents
  4. Get your visa stamp upon arrival at one of five Vietnam international airports
How to apply?
  1. Apply & pay online

To complete the online application for a Vietnam visa approval letter, the visa applicants need to provide the following information exactly as shown in their passports (as once issued, the approval letter could not be amended in any way).

  • Full name (exactly as in your passport)
  • Gender
  • Date of birth (DOB)
  • Nationality
  • Passport Number
  • Proposed arrival date
  • Proposed exit date
  • Purpose of visit

Once the application is submitted, you will be redirected to a payment page where you can pay for the service using your debit/credit cards or Paypal account.

  1. Get the visa approval letter by email in 3 working days

Once you submit the application form and pay for the service fee, we will send you an email with the PDF attachment in 3 working days for standard service and 1 working day for express service. You can also download it from our website at the Check Status page. Note: Please make sure your email is correct or check your spam box in case you do not receive the approval letter on time frame above.

  1.  Prepare all required documents

Travel worry-free Upon landing, head to the Landing VISA (VOA) Counter, present the following:

  • Your passport, Visa approval letter
  • 2 Passport-sized photos
  • M3 Form or On arrival form (click here to download it)
  • Stamping fee to the Immigration Officer to get VISA stamped onto your passport.
  • Get your visa stamp upon arrival at Vietnam international airports

Upon arriving at one of the Vietnam international airports in Hanoi, Da Nang, or Ho Chi Minh City, travelers are required to complete an Entry/Exit form (available at the airports or by previous download from our website). You will then present your Approval Letter, passport, photos, and cash payment for the Stamping Fee in order to receive the visa stamped in your passport.

What is the “approval letter”?

The "Visa approval letter" is a document that allows you to enter and exit Vietnam for a given time period. With the approval letter, you can pick up your visa upon arrival at one of the  5 international airports in Vietnam (Hanoi, Ho Chi Minh City, Nha Trang City - Cam Ranh Airport and Da Nang).

Please note: Normally, visa approval letter is usually issued in group and therefore, you may find your name and other information in the same letter as other people. if you want a private letter, please email us at visasupport@vatravel.vn.

How long am I allowed to stay in Vietnam?

The maximum period you are allowed to stay is 3 month. You can, however, extend your stay while you are in Vietnam.

Do I need to purchase return ticket before I apply?

You do not need to purchase your air ticket upon applying for visa-on-arrival. In the application form, we ask for an estimate date which you think you will travel to in Vietnam. Keep in mind that you are not allowed to enter the country before this stated date.

Can I change the details after I get the approval letter?

Once you receive the approval letter issued by the Department of Immigration, you cannot modify the information stated on the letter such as your name, gender and date of birth. In case you need to change these details or plan to arrive earlier than the approved date, you will need to reapply for a new visa letter.

Will the approval letter be sent to me by mail?

We will send you the approval letter by email. This is a major advantage of visa on arrival since it is both time saving and completely secure. Make sure you provide us with an accurate email address at the time of applying.

Am I eligible for visa-on-arrival?

Visa on arrival is made available to all applicants from all countries, however, we just accept applications from certain countries listed on our application form.

Can I pay the stamping fee by credit cards

No, the stamping fee is accepted in cash only either by VND or USD

Can I take the photos at Vietnam airport

That is possible in some cases, however, we strongly advise that you prepare the photos before you go.

How long does it take to get the visa stamped at Vietnam airport?

Normally (90%), it takes about 15-30 minutes to get the visa stamp depending on the numbers of arrivals. However, about 5% of our customers reported that they had to wait for 1-1.5 hours at Vietnam airport so the wait time may vary.

Special Note: Visa on arrival is available for air travel only, in case you arrive by land or sea cruise you are advised to contact the embassy of Vietnam in your country to apply for a visa before you go.

Can I change the information on the approval letter at later date?

No, It is not possible to change or amend the approval letter once it is issued, please double check all information to make sure that it is correct as in your passport.

Can I request for a private letter with my name/my partner name on it only?

Yes, you can tick on the "private letter" request on the form. However, there will be an additional fee for this service.

If I apply on weekend, when I can expect the receive my approval letter?

As it takes 3 working days to process an approval letter, you will receive the approval letter by late Wednesday or early Thursday. If you need it quickly, please select the express service.

Additional information

Citizens from Southeast Asia do not require visa to visit Vietnam. Japanese, South Korean and Nordic nationals are allowed to stay in Vietnam for 15 days without having to obtain a visa. If you intend to stay for longer than the allowed period, you can apply for visa-on-arrival.

How long does it take to have my visa application processed?

Normal processing time:is usually 3-5 business days. You can speed up the process by applying for same day or next day processing with some additional fee.

For same-day processing: If you apply before 8 A.M. Monday to Friday (Vietnam time, GMT +7), you will receive your approval letter by noon of the same day. If you apply after noon, you will receive your approval letter by 5 P.M. Any application made after 5 P.M. will be processed by noon the next working day.

Why should I apply online for a Vietnam visa?

Each visa application option offers you some advantages. VOA is especially beneficial for those who live far away from the Vietnamese embassies. However, the disadvantage is that sometimes you have to wait for long time at Vietnam airport due to large number of arrivals.

So, if possible, we advise that you apply for your visa through the embassy before you go!

Is visa-on-arrival legitimate?

Yes. Visa-on-arrival (VOA) is completely legitimate.

Visa to Vietnam can be issued by two different authorities: Vietnamese Embassies abroad or the Department of Immigration based in Vietnam. VOA is issued by the latter office and recognized as a legal document by the Vietnamese government.

How does visa-on-arrival work?

You need to fill in the online application form with the requested information. Please make sure your name and passport number match the original document to avoid delays and other complications. After your application is processed, we will send you an approval letter by email. Print it and bring it to the airport to board the plane. At Vietnam Airport, you will fill out a short form, together with 2 passport-sized photos, your passport and your approval letter. The Immigration Officers will stamp your passport with the visa.

My passport is damaged or expiring soon, but I want to apply for an approval letter. What should I do?

Please obtain a new passport before applying for an approval letter if:
Your passport is going to expire in less than 6 months after the time you arrive Vietnam.

The film on the biographic data pages of your passport (i.e., page with your photo and back page with your parents' information) is peeling, or

Your passport is otherwise torn, damaged, mutilated or has been washed or laundered.

Do I need photos at Vietnam airport and what are photo requirements?

Photographs are required at Vietnam airports only and you do not need to provide them during the online application process. The photographs need to be taken in the format specified below.

 

Photographs must:
- be a recent true likeness of the individual, taken within the last 6 months
- be in colour, not black and white
- be taken against a light grey or cream background 40 millimetres (mm) width x 60 mm height (4cm*6cm)
- be free from shadows
- be printed professionally or taken in a passport photo booth. 

Note: in emergency cases, photos can be taken at Vietnam airport for 5 USD/each

How long does it take to finish the procedure at Vietnam Airport?

It depends on how many people are arriving at the same time as you and who also need a visa. The wait time hardly exceeds 30 minutes and is usually around 15 minutes, however, some of our customers (about 7%) reported that they waited for 1.5 hrs due to a large number of arrivals at the same time. Make sure you have all required documents ready to avoid delay:

  • Print-out of your Visa-Approval letter.
  • A passport valid for at least 6 months from your date of exit out of Vietnam.
  • Passport should have at least one blank page where the Visa sticker can be placed.
  • Cash US$ or Vietnamese Dong to pay for the Visa Stamping Fee at Vietnam airport (US$25,- for single entry, US$50- for multiple entry visa).

2 recently-taken photos with regular passport size.

How do I check my application status?

You can check your application status by visiting this link. Your status will be in one of the three formats: Application Submitted; Payment Received and Order Complete.

Can I apply for my family member or relatives?

Yes, you can. Make sure that all the information provided on the application form matches the original documents and that you forward the approval letter to the person who travels.

How can I extend my visa when I am in Vietnam?

The maximum period you are allowed to stay is 3 month. You can, however, extend your stay while you are in Vietnam. To extend your visa, please visit the Vietnamese Department of Immigration, located at 40 Hang Bai Street, Hanoi or 161 Nguyen Du, Ho Chi Minh City. The visa form extension can also be downloaded online (http://xnc.congan.com.vn/vietkieu-nuocngoai/bieumau-vietkieu-xnc/mldocument.2008-04-24.7891982088/view

I plan to arrive in Vietnam by air but exit by crossing the border to Cambodia. Can I still apply for visa-on-arrival?

You can use visa-on-arrival provided that your first point of entry to Vietnam is an airport in Hanoi, Ho Chi Minh City or Da Nang. You can exit or re-enter Vietnam by land and still able to use the visa on arrival.

How much does a Vietnam Visa cost?

Visa on arrival involves two types of fees that you are required to pay:
THE APPROVAL LETTE FEE (pay online) + STAMPING FEE at Vietnam airport (pay by cash on arrival)

Application procedures

In these Terms and Conditions “we, our, us” refers to VATravel.vn

Acceptance of terms

Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

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You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION

VATravel.vn reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

CANCELLATIONS AND REFUNDS

We run No-refund policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application with VATravel.vn that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. VATravel.vn cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.

All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.

VOCABULARY

Date format: dd/mm/yyyy - 15th October 1980

Time Zone: Vietnam standard time - GMT +7

Working days: All week days except Saturday and Sunday.

Working hours: 8.00 AM to 16.00 PM every working days.

Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.

Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 month multiple entry visa means - you are allowed to enter / exit Vietnam multitple times from the intended date of arrival provided plus 6 calendar consecutive months.

PROCESSING TIME AND SERVICE COMPLETION

Processing time for arranging pre-approved letter offered by VATravel.vn. Under normal circumstances, it takes 2 – 3 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.

Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. VATravel.vn is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

DISCLAIMERS

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.

Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

Normally, i takes around 15-20 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.

* Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact the us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants' part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 2-3 working days, so it is recommended that applicants check the approval letter carefully before the trip.

Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: visasupport@VATravel.vn. VATravel.vn is not to be held accountability for any issues arising from the group approval letter.

* We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.

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